The link keeps disconnecting. Its a wireless connection via a key and a box and provides the web to a desk top computer and to a lap top computer. Streaming is a gamble as one day it works and the next it freezes stops and starts. The company have a help centre and you can call or send an email. I sent one of many emails to them yesterday to complain about the link. On their site it says they can dial in and fix it. Below is the reply I got. I am a customer and in no way a computer expert or an IT engineer. The response is true and not a joke. I have removed the last name of the help desk person that sent me the email.
Thier email to me the customer in reply to my help desk report:
Hello
Please, let us know next things:
- The result of the speed test: http://speedtest.msk.yota.ru/; - MAC address of your device and your login; - Level of your signal (CINR/RSSI); - Version of Yota Access and version of driver (you can check it in “settings”); - An operating system (XP/Vista/ other, installed service packs, 32/64 bit); - Browser, Antivirus software, firewall; - If you are using software for Virtual network interface creation; - Address of incident with maximum precision (number of your floor/ total amount of floors in your building, where do windows look out, the location of Yota device in the room); - Time and date of the incident beginning; - If the device was working earlier in the same conditions; - If the incident takes place only on one PC; or you’ve tested it on different computers and the result was the same; Also, please let us know the number of your BS ID, to get it, please, follow next instructions: - For USB-modem/Express card: click with the mouse cursor on the blue window of Yota Access for it to come to the foreground, then press shift+ctrl+alt+F1 simultaneously. Enter 1234 in the appeared window and then press Enter, click “File” -> “Start”, in the appeared window you will find the BS ID line. - For Notebooks: open Yota Access -> Settings -> Information -> Report ("Отчет"), copy information from the appeared window and paste it in the letter. _______ Best regards, Aleksey. Expert service group
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Try Stream.ru, they provided us with an acceptable DSL connection when I lived there.
ReplyDeleteThanks. I'm going to change to them although I have heard they are bad as well. I really need a good fast one as I stream and watch UK TV.
ReplyDeleteOh my God, may be this Aleksey was joking? o.O I don't recommend you to use Youta or 3G modems, it isn't good and not fast yet. Stream is also not very fast and if it brake down they will fix it several days. You can chose Beeline home Internet, it's quite fast and reliable, my friends haven't got any complaints. I use NetByNet - perfect provider: fast, without disconnections and not expensive.
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