September 08, 2010
The internet in Moscow
The link keeps disconnecting. Its a wireless connection via a key and a box and provides the web to a desk top computer and to a lap top computer. Streaming is a gamble as one day it works and the next it freezes stops and starts. The company have a help centre and you can call or send an email. I sent one of many emails to them yesterday to complain about the link. On their site it says they can dial in and fix it. Below is the reply I got. I am a customer and in no way a computer expert or an IT engineer. The response is true and not a joke. I have removed the last name of the help desk person that sent me the email.
Thier email to me the customer in reply to my help desk report:
Please, let us know next things:
- The result of the speed test: http://speedtest.msk.yota.ru/; - MAC address of your device and your login; - Level of your signal (CINR/RSSI); - Version of Yota Access and version of driver (you can check it in “settings”); - An operating system (XP/Vista/ other, installed service packs, 32/64 bit); - Browser, Antivirus software, firewall; - If you are using software for Virtual network interface creation; - Address of incident with maximum precision (number of your floor/ total amount of floors in your building, where do windows look out, the location of Yota device in the room); - Time and date of the incident beginning; - If the device was working earlier in the same conditions; - If the incident takes place only on one PC; or you’ve tested it on different computers and the result was the same; Also, please let us know the number of your BS ID, to get it, please, follow next instructions: - For USB-modem/Express card: click with the mouse cursor on the blue window of Yota Access for it to come to the foreground, then press shift+ctrl+alt+F1 simultaneously. Enter 1234 in the appeared window and then press Enter, click “File” -> “Start”, in the appeared window you will find the BS ID line. - For Notebooks: open Yota Access -> Settings -> Information -> Report ("Отчет"), copy information from the appeared window and paste it in the letter. _______ Best regards, Aleksey. Expert service group
Labels: The internet in Moscow